Service Animal FAQ

FAQ List

  1. What are some basic etiquette rules for service animals and their handlers?
  2. Under what circumstances can a service animal be asked to leave or not allowed participation on campus?
  3. What needs to happen if a service animal is behaving aggressively towards their handler or others, or if a handler or other students is behaving aggressively towards a service animal?
  4. What if another student (in housing or in class) or a faculty member has severe allergies around animal dander?
  5. Who is responsible for cleaning up after the dog on campus?

Q1: What are some basic etiquette rules for service animals and their handlers?

  1. Do not feed or pet service animals when you see them on campus.
  2. Do not try to separate handler from service animal.
  3. Do not harass or startle a service animal.

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Q2: Under what circumstances can a service animal be asked to leave or not allowed participation on campus?

  1. If a service animal is found to be disruptive in the classroom.
  2. If a service animals shows aggression towards their handler or other members of campus or the community.
  3. If a service animal is physically ill.
  4. If the service animal is unreasonably dirty.
  5. Any place on campus where the presence of a service animal causes danger to the safety of the handler or other students/member of campus.
  6. Any place on campus where a service animal`s safety is compromised.

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Q3: What needs to happen if a service animal is behaving aggressively towards their handler or others, or if a handler or other students is behaving aggressively towards a service animal?

In this situation, you have the following options:

  1. Call DRES at (217) 333-4602 if you are calling to report an incident between the hours of 8AM—5PM, Monday—Friday. However, if it is after hours, you may leave a voice mail. If you do not know the student's name, you will be required to provide a description of the handler, your perception of the individual's disability, and a description of the service animal.
  2. Call Campus Police at (217) 333-1216.

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Q4: What if another student (in housing or in class) or a faculty member has severe allergies around animal dander?

The final determination of how circumstances will rule out will be determined on a case-by-case basis. Please contact DRES for further information if a situation of this nature occurs.

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Q5: Who is responsible for cleaning up after the dog on campus?

It is the Handlers personal responsibility to immediately clean up after or to solicit the proper assistance for cleaning up if their service animal defecates routinely, or becomes ill and either vomits and/or becomes incontinent.

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For more information, contact DRES.