Testing Accommodations FAQ

Frequently Asked Questions of Students

  1. How do I sign-up for exams?
  2. When can I sign up for exams?
  3. I missed my exam, what do I do?
  4. What happens if I am late to a scheduled exam?  (Especially during final exams)
  5. How do I reschedule my exam time that I already signed up for?, Or how do I make corrections to what I signed up for?
  6. Do I have to tell my instructor I’m taking an exam in the TAC when I’m taking the exam at the same time or different times as the rest of the class?
  7. What should I bring to the exam at TAC?  (Can I bring snack?)
  8. If I am taking Physics, what additional steps do I need to take?
  9. Why did TAC change my accommodation or time of what I scheduled?
  10. How do I change my testing accommodations?

Frequently Asked Questions of Instructors

  1. How do I send the exam to the TAC?
  2. Why did my student sign up for that time?
  3. Why does the TAC ask those questions about the exam?
  4. What information do I need to give the TAC to proctor the exam?
  5. How and when do I get the exam back once the student has taken the exam at the TAC?
  6. Do I need a Letter of Accommodation (LOA) from the student?
  7. What happens if TAC detects misconduct during an exam?
  8. Why does the student need to take the exam at the TAC?
  9. What can I do to provide the accommodations on my own?
  10. Does the TAC share my exams and contact information?

Frequently Asked Questions of Students

Q1: How do I sign-up for exams?

All exams must be scheduled by using the DRES “Exam Scheduling Site” website (in the upper right hand side of the screen) or in person.

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Q2: When can I sign up for exams?

Exams taken at the TAC must be scheduled at least one week in advance! The TAC will provide a deadline each semester on this website to sign up for Finals. Keep an eye out for that announcement. Exams must be scheduled to be taken at the same time as the regular classroom exams. Exceptions, such as evening exams or when time accommodations extend into another class period, must be arranged with your instructor and the TAC Coordinator on a case by case basis.

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Q3: I missed my exam, what do I do?

Contact your instructor to find out if you can still take the exam. If you are allowed to make up the exam, have the instructor email the TAC at dres-testing@illinois.edu. You should then email the TAC with the time and date you will be taking the exam.

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Q4: What happens if I am late to a scheduled exam?  (Especially during final exams)

Your exam time will start at the time you signed up for even if you have not arrived yet.  The TAC policy is the same if you show up to the class late.  Therefore schedule your exams accordingly.  However, if you arrive early and you start your exam early, your time will start when you are seated. 

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Q5: How do I reschedule my exam time that I already signed up for? Or how do I make corrections to what I signed up for?

If you need to make a correction or cancel the scheduled exam, please contact the TAC by email, dres-testing@illinois.edu (preferably) or in person.

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Q6: Do I have to tell my instructor I’m taking an exam in the TAC when I’m taking the exam at the same time or different times as the rest of the class?

Students are required to provide their Letter of Accommodation (LOA) and discuss their exam taking arrangements (including the appropriate times to take the exams) with their instructors before scheduling their exams with the TAC online.  Once the exam is scheduled online the TAC will request the exam from the instructor.

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Q7: What should I bring to the exam at TAC?  (Can I bring snacks?)

Bring all the materials that are allowed for the exam and any material allowed according to your accommodations. Lockers will be provided to store book bags, jackets, etc. However, DRES assumes no responsibility for items left in the lockers. If students have food breaks in their LOA, the student must note that when scheduling their exams. This is so that we can try to place the student appropriately. Only drinks with lids or cap are allowed.  Cell phones are not allowed in the testing area-the must be kept in the lockers or given to a TAC staff memeber to be stored in the exam envelope.

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Q8: If I am taking Physics, what additional steps do I need to take?

The Physics Department has additional policies with their exam. If you are taking a Physics 101, 102, 140, 211, 212, 213 or 214 exams, it must be taken on the same day as the rest of the class. No exceptions! If you cannot fit it in our hours of operations, please contact the TAC at dres-testing@illinois.edu as soon as possible to go over options.

Physic Quizzes can be taken on different days but this is discouraged by the Physics Department.

You must provide your LOA to Sandra Johnson in room 233 Loomis Lab and your instructor. If Sandra Johnson does not receive your LOA, the TAC will not be able to obtain your exam or quiz.

If you do not schedule your exam at least one week in advance you will have to work with the Physics Department to take your exams with the rest of the class.

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Q9: Why did TAC change my accommodation or time of what I scheduled?

If the TAC changes your accommodations you selected when scheduling your exam, you may have selected an accommodation that you do not qualify for.   If you feel that it is incorrect, please contact the TAC by email at dres-testing@illinois.edu or contact us in person.

If the time is changed, this means your instructor is only allowing you to take an exam at a certain time.  If you are unable to make it at that time, please contact the TAC and your instructor as soon as possible.

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Q10:  How do I change my testing accommodations?

You must meet with your Case Manager to make changes or adjustments to your exam accommodations and your LOA.

If you need to make changes to the accommodations you scheduled, such as not remembering to select an accommodation you qualify for, then please email the TAC and let us know what accommodation you need.

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Instructors' Frequently Asked Questions

Q1: How do I send the exam to the TAC?

When a student schedules their exam with us, you will automatically be sent a request for the exam with instructions.  Normally instructors email the exam as an attachment to dres-testing@illinois.edu. Faxing the exam is an option, however the print quality is not as good when faxed.  You may also drop off or personally deliver the exam to 136 Rehabilitation-Education Center, MC-574.

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Q2: Why did my student sign up for that time?

Students schedule their exams online, however they should be taking the exam when the class is taking the exam. If the student has signed up for a different time to take the exam, that situation should have been previously discussed with the student and instructor before the exam was scheduled.  Please contact your student and discuss their exam taking arrangments (including appropriate times to take the exam).

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Q3: Why does the TAC ask those questions about the exam?

We ask those questions so we know what we need to provide the student with as well as knowing what to NOT allow the student to have during the exam. All our questions help us to properly administer the exam.

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Q4: What information do I need to give the TAC to proctor the exam?

When the class is taking the exam, how long the class has to complete the exam, and what materials are allowed during the exam (e.g., notes, books, calculators) and what materials we need to provide (such as scantron and bluebook).  When the student schedules the exam online, the TAC will send an email requesting the exam with questions that will help us properly administer the exam.

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Q5: How and when do I get the exam back once the student has taken the exam at the TAC?

When the exam is completed, the TAC will usually deliver the exam to the appropriate location (main office of the department unless other arrangements are made) within 24 business hours of completion.  The exams can also be picked up from the TAC by the instructor or TA. We are located at 136 Rehabilitation-Educational Center, MC-574. The exam will be delivered to the main department office by the TAC unless the instructor informs the TAC that he/she will be picking it up or will need it delivered to a different location.

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Q6: Do I need a Letter of Accommodation (LOA) from the student?

Yes. The student must provide the instructor with their LOA, otherwise, the you/ the instructor is NOT obligated to provide any accommodations for the student or allow the student to take the exam in the TAC. The LOA should be provided to the instructor well in advance to make reasonable arrangements for the accommodations.

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Q7: What happens if TAC detects misconduct during an exam?

The exam will be taken away immediately and packaged, the instructor will be contacted, and a report will be written up by the employee proctoring the exam.  Then it is up to the instructor to determine how to proceed.

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Q8: Why does the student need to take the exam at the TAC?

Students take their exams in the TAC if the instructor is unable to provide accommodations for the student on their own.  The TAC is able to provide students with accommodations that DRES has determined they qualify for (such as a distraction-reduced environment, a scribe, assistive technology and extended time to complete the exam).

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Q9: What can I do to provide the accommodations on my own?

It depends on the student’s accommodations. If you have any questions, feel free to contact the TAC. We will be more than happy to help.

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Q10: Does the TAC share my exams and contact information?

By no means.  The TAC holds exam security as a high priority.  Exams are locked in a cabinet until the student takes the exam.  Email attachments are deleted in an appropriate manner.  If a student does not show up for the exam the exam is shredded within a month, therefore, if a student wants to make up an exam, we may not have a copy and may need you to send the exam again.

f you provide us with a cell phone number to contact you, we will not share your cell number.  We will dial the phone, then pass it to the student to talk to you if they have questions.

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